![]() Prioritize take care of our boss and your department first before dealing with others. You may not always be able to say no, so make sure to complete tasks efficiently, and don’t get pulled into too many random tasks at once. If you’re lucky, you may receive some formal training in this regard from your employer or manager, but if not, emulate people in your company that know how to get things done! As an assistant, different people will always be asking for your time or to help them with some project or other. This isn’t something they really teach in schools, so the best you can do is learn on the job. This is one of the most important skills sets that you need to master in order to become a great admin assistant. They also have to handle correspondence, record keeping, bill paying, and know company procedures and policies. It is essential to be able to focus and know how to prioritize your workflow. You might be on the phone, working a spreadsheet and opening mail at the same time. The great assistant will be able to organize files and handle incoming and outgoing communication and mail. In order to track and organize events, you have to keep up with the minute details of whatever project or agenda is on the front burner for the day. The assistant has to wear many different hats to succeed in this role. In a busy office, attention to details is a must, as is multitasking. The assistant will have to think on their feet, learn how to diffuse difficult situations and make customers or clients feel valued. The ability to handle angry or upset people is critical. Admins act as a communications hub for their offices, delivering directions from the top down to the rest of the organization as well as the reverse. They answer the phone, greet people in reception and often have to handle questions, orders, and complaints from customers and vendors alike. The more you know the more valuable you are to an organization.Īdministrative assistants are often the first point of contact within an organization. Your core competence in an administrative role means you should be able to demonstrate mastery of spelling and grammar skills, computer literacy including a solid working knowledge of MS Word, Outlook, and Excel and database management. ![]() ![]() The first quality you need to possess is a core competence that covers basic office skills and common sense. ![]()
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